Returns And Refunds

30 Day Return Window

To ensure your complete satisfaction with your purchase, we offer a generous 30-day return or exchange policy. This gives you ample time to try out your items and make sure they meet your expectations.

Once you’ve decided to return or exchange an item, simply send it back to us within the 30-day window. We’ll inspect it promptly, usually within 72 hours. If you’re exchanging, we’ll process your order and send the replacement as soon as possible, following our standard shipping timeline.

Return, Refunds, and Exchange Conditions

  • You must initiate a request for your return within 24 hours of receiving your item; later requests will be declined.
  • All items you return must be in their original, unused condition, free from wrinkles or damage. The packing slip must be included.
  • If you receive a wrong or defective item, please contact our customer service team within 24 hours after receiving your order.
  • If your return is approved, products should be returned within 30 days of delivery.
  • Returns after 30 days of delivery will not be accepted.
  • Please note that certain items, like gift cards, are ineligible for returns or exchanges.
  • We reserve the right to refuse returns or refunds that do not meet these criteria.

Return Instructions

If you wish to return an item, please follow the instructions below.

  1. Contact us at contact@trunkleather.com with pictures of your product and the reason for your return or refund within 24 hours of receiving your item; later requests will be declined. Returns, Refunds, or Exchanges will be denied if you do not contact us before sending back the item. 

  2. Pack the item(s) securely in the original product packaging. All ordered items must be returned in good condition along with the packing slip. The item should be unworn, unwrinkled, and undamaged. In case the item(s) is received in damaged condition, please contact the customer support team here.

  3. Send the return package to the following address,

    Please include your order details slip with the item(s).

    Trunk Leather,

    15210 Snow Hill CT,

    Sugar Land, TX 77498,

    United States

  4. A tracking number will be received from the courier on returning the parcel. Please send us the returned parcel tracking number to make sure your return has been filed. 

  5. Customers have to bear charges for shipping back the item to us. Shipping costs, Handling costs, and other charges are non-refundable. We cannot accept Cash on Delivery deliveries.

  6. You must provide the correct Return Tracking number in your email when filing the Return to get your return successfully processed.

  7. Once we have received and inspected your return (Usually within 72 hours of the delivery), you will receive an email confirmation that your return is completed. In case of a refund, it will be issued within 10 business days. Please note that, depending on your financial institution, it may take additional time for the credit to post to your account.

Return Shipping Charges

  • When returning items, please be aware that you are responsible for the shipping costs.

Refunds

Order Cancellation Policy

We want our customers to be completely satisfied with their purchase. Thus, we offer a hassle-free order cancellation policy. 
The following refund terms apply to order cancellations:

Cancellation Window for Full Refunds:

Cancellation within 24 hours: 100% of the order amount will be refunded. 

Cancellation Window for 50% Refunds:

Cancellation before your order is dispatched: 50% of the order amount will be refunded. 50% of the order amount will be retained.

Cancellation Window for 0% Refunds:

Once the order has shipped: Cancellation is no longer possible.

Order Cancellation Process:

Please contact us immediately at contact@trunkleather.com to initiate your order cancellation.

Item Never Arrived

If your order never arrived, you may be eligible for a refund. Contact our customer support team here to initiate the process.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If the item has any defects or damages, let us know immediately. Reach out to our customer support team here with your order details, a description of the issue, and any supporting photos or videos.

For refunds, we’ll issue the payment using the original method used for your purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank’s processing time. You’ll receive a confirmation email once your return is complete.

IMPORTANT INFO:

  • Order Confirmation: You will receive an email confirmation once payment is received. Please contact our Customer Support Team in case you haven’t received it. 
  • Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.

Contact Information

Questions about this return and refund policy should be sent to us at: 

Email: contact@trunkleather.com
Phone: +1 281-643-6622
Address: 15210 Snow Hill CT, Sugar Land, TX 77498, United States
Working Hours:
Monday-Friday: 9:00 am to 5:00 pm Eastern Standard Time (New York)
Saturday-Sunday: Closed
Response Time: We strive to respond to all queries within one business day.