Order Cancellation Policy
At Trunk Leather, customer satisfaction is our priority. We understand that plans change, which is why we offer a 24-hour cancellation window after order confirmation.
How to Cancel Your Order
If you wish to cancel your order, please email contact@trunkleather.com within 24 hours of receiving your confirmation email. If your order has not yet entered fulfillment, we will process the cancellation promptly and issue a full refund.
Cancellation Guidelines
- Within 24 hours: Eligible for cancellation and a full refund.
- After 24 hours: Cancellation is no longer possible as the order moves into processing.
- Shipped orders: Cannot be canceled, but you may return the item within 30 days for a refund.
No Cancellations After 24 Hours
Once an order has been confirmed for over 24 hours or has been shipped, cancellation is no longer available. However, our 30-day return policy allows you to return the item for a refund if eligible.
Contact Information
Questions about this order cancellation policy should be sent to us at:
Email: contact@trunkleather.com
Phone: +1 914 200 0157
Address: 15210 Snow Hill CT, Sugar Land, Texas 77498, United States
Working Hours:
Monday-Friday: 9:00 am to 5:00 pm Eastern Standard Time (New York)
Saturday-Sunday: Closed
Response Time: We strive to respond to all queries within one business day.